Recover Return Policy:

100% Satisfaction Guaranteed

 

If you are not 100% satisfied with your purchase from RecoverBrands.com, you can return your order to Recover for a full refund or exchange within 30 days of your purchase date.  Products must be in the condition in which you received them.

If you have purchased a Recover product from one of our dealers, please contact them directly for their return policy.

Here's what to do:

  • You can return your purchase for up to 30 days from the purchase date.
  • Acquire an RA Number by calling our Customer Service Team 888-897-9243, or emailing us at info@recoverbrands.com.
  • Mail the return package to:

Recover Brands

Attn: Returns (your RA Number)

1518 Bryant St.

Charlotte, NC 28208


  • Please reference your order number from your Recover purchase.
  • Clearly reference your RA number that you acquired from our customer service team.
  • Clearly identify whether you are returning or exchanging the product.  If exchanging, clearly identify the product that you would like to exchange it for, and give us a full shipping address.  We require a physical shipping address for exchanges.
  • We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
  • Refunds can take up to 4 weeks after we receive your product depending on your bank. Shipping charges are not refundable. We do not accept COD deliveries.
  • Your credit card account will show the difference in purchase amount on your next statement, depending on the issuing bank or billing cycle.

If you have any questions, call us toll free 8 AM - 5 PM EST at 888-897-943 or email us at info@recover brands.com.

**For questions regarding Wholesale Orders, please contact your Sales Representative directly, or reach out to our Customer Service Team at 888-897-943 or email us at info@recover brands.com