Return and Exchange Policy for Online Retail Orders:
If you are not 100% satisfied with your online purchase from recoverbrands.com, you can return your order to Recover for a refund or exchange within 30 days of delivery. Products must be in the condition in which you received them, including tags, to be eligible for return/exchange. If you have purchased a Recover product from one of our distributors, please contact them directly for their return policy.
Email support@recoverbrands.com with the order number (found within the order confirmation email) for an RMA/instructions to exchange or return an item. Exchanges are free. Returns will be refunded (minus $5 shipping).
If the order is not shipped back within 30 days of receiving an RMA/instructions from the Recover Support Team, the RMA will be closed and the order will no longer be eligible for a return/exchange.
Print-on-Demand Return and Exchange Policy for Online Retail Orders:
To further reduce our environmental impact, some of our printed items (including partner merchandise) proudly utilize our “Print-on-Demand” capabilities.
This holistic approach allows us to avoid excess or unused inventory from going to waste. These items are custom-made after the order is placed (compared to a stocked item that we can restock) and are therefore exempt from our standard return/exchange policy. Please check the product description to determine if this exemption is applicable to the item that you are purchasing.
If you have any questions, email us at support@recoverbrands.com and we will respond as soon as possible within normal business hours (9am - 5pm EST on week days)
Wholesale Orders:
For questions regarding Wholesale Orders, please contact your Sales Representative directly.
